Refund Policy
Last updated: 2026
30-day money-back guarantee
We stand behind every Birdie. If you're not fully satisfied, you can return your order for a refund within 30 days of delivery — no questions asked.
How to start a return
- Email contact@mybirdie.com.au with your order number and the reason for return.
- We'll send you a return authorisation and a shipping label (see conditions below).
- Pack the item securely and drop it at your local post office.
- Once we receive and inspect the return, we'll refund the original payment method within 5–10 business days.
Conditions
- Items must be returned in their original packaging with all included accessories.
- The device may show signs of testing but should not be damaged or heavily used.
- Return shipping is free for defective or wrong-item deliveries. For change-of-mind returns, a $9.95 return-label fee applies.
- Items purchased more than 30 days ago, or without a valid order number, are not eligible.
Defective or damaged items
If your Birdie arrives defective or damaged, contact us within 7 days of delivery with photos and we'll replace it at no cost.
Exchanges
The fastest way to exchange for a different colour is to return the original for a refund and place a new order.
Australian Consumer Law
Nothing in this policy excludes your rights under the Australian Consumer Law. You are always entitled to a refund, repair, or replacement for major faults.